FAQs

Shopping

Orders

Why should I provide my real email and phone number when I order? I don’t want spam.

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for us to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

I received an email stating that my item is on backorder. What does this mean?

We get so many items a day (and sometimes run low on popular items) that it’s very difficult to keep up-to-the-minute information on our site. If your items are on backorder it can take 2-4 weeks to receive your item. Of course, this amount of time will vary. You have several options:

  • You can keep your item on backorder and wait till your item is available again.
  • You can choose another item instead of the one you purchased. If there is a price difference, you will either be credited or charged.
  • You can simply cancel that particular item if you don’t want to wait for it or change the order.

Deliveries

Why didn't I receive an email confirmation when I made my order?

Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please fill this contact form or email stephanie@darsamin.com. Don’t forgot to add us in your safe Email List.

I put in the wrong delivery address, or made a mistake on my order. Can you change it?

If you receive an order confirmation email and notice a mistake with the order, please fill this contact form or email stephanie@darsamin.com and include your name, phone number, and your order number (if available).

How long will it take for my order to arrive?

Orders within Nairobi & Kiambu (Kenya) will arrive anytime between 2-4 business days. Orders elsewhere throughout Kenya should arrive within a week. International orders should arrive within 1-3 weeks.

How do I check all my orders?

You can view all your orders here on your shop account.

Payments

Which payment methods do you provide?

We accept payments online via:

  • MPesa, a Kenyan mobile money payment platform.
  • PayPal for online payments

PayPal Acceptance Mark

There are no customer charges for payments made to the M-PESA Business Till, but here are the payment charges you can expect for PayPal.

Coupons & Gift Cards

How can I get coupons?

Sign up for our email newsletter, and keep updated on special sales only available through our newsletter. Every time we have a new sale you will receive an email newsletter with a new coupon code. As a special bonus, when you first sign up for our newsletter you are automatically sent your first sent your first coupon code!

Where do I enter the coupon code?

When you are ready to complete your order, go to the cart or checkout page and you will see a box to add coupon code and click on apply coupon button.

Do you have gift cards?

Yes. You can buy a gift card for a loved one on their special day or on the holidays — just click here. Once your order status goes to “processing” or “complete”, the gift card code will be automatically sent to the recipient’s email that you enter. Each time the gift card is used, the available credit is updated and if there’s some left, it can be used for future purchases. You can also use a gift card someone else buys you from this store.

General

Account

How do I reset my password?

Are you having trouble logging in? You can reset your password on this page. Once you enter your username or email address, you will receive a link to create a new password via email.

Care & maintenance for physical items

How do I clean my items?

Here are some simple & easy ways to keep your jewelry shining:

  • Please take your jewelry off before a shower or swim.
  • Clean the surface of the pieces gently with mild soap and water, and a cloth / a q-tip / a soft bristled toothbrush.
  • Be careful when putting them on and taking them off. Give each piece its own spot in your jewelry bowl / box to prevent chipping.

What material(s) is my item made of?

Your jewelry is made of glossy, glazed ceramic made from clay fired in a high-temperature kiln, and accessorized with sterling silver-plated hoops and/or metal parts.

More

Contact

Can I visit your store / studio? How might I get in touch with you?

Nope, no bricks & mortar for us. But although we only exist online, there are still tons of ways to stay in touch with us through email and our contact form, and on Instagram and Pinterest.

Custom work

Is my jewelry truly one of a kind?

Each piece is rolled, painted, and assembled all by hand. This means every piece is unique and is not an exact duplicate of another. Read how the jewelry is made here.

Do you do custom work?

Unfortunately no. At the moment we are not able to take custom orders. However, we’re looking to take custom orders in the next few months!

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